VizioCONNECT – Unified Contact Center Suite

VizioCONNECT addresses complex Outbound and Inbound Contact Center requirements using all possible communication channels like Voice / Email / SMS / Chat / Social Media.

Established True Client–Server Architecture with four major applications.
• Server • Agent • Supervisor • Quality Analyst

Highlights

• Modular, Scalable and Configurable Architecture

• EDI- External Database Interface for Data Upload and Allocation

• ACD (Automatic Call Distributor)– ANI/DNI Based/Skill Based/Round Robin

• DNC Registry Support

• Customized Campaign Management

• Configurable Call Disposition

• Script Management

• Real Time Monitoring / Supervisor Control

• Screen Pop Ups – Query Based / Caller ID Based

• Soft Phone Functionality for Agents

• Call Statistics : Answer Time, Talk Time, Hold Time, Wrap up Time Calculation

• CRM Integration or Customised CRM Application

• CRM Page for Data Entry on Agent Screen

• E-Mail Alerts and Notifications

• Online Monitoring of Voice Logs for Quality Checks / Proactive Actions

• Thin Client Support for Agents